Orders |
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Shipping & Delivery |
Returns, Refunds & Replacement |
You can simply create an account and order online. If you prefer a quotation on a specific quote based order, reach out to our customer service team and they will send over a formal quotation. CONTACT US
You can also contact our customer service team during the working hours at +971 4 2142800 for more information or send an email on customercare@almasam.ae
Once logged in to the account, you can view the orders within the "My Account" tab. In case you need any further assistance, feel free to reach our customer service team during the working hours at +971 4 2142800 or send an email at customercare@almasam.ae .
You can easily track your order through our excellent customer service team. As reference, you only need to share the ORDER ID NUMBER. The confirmation email contains your ORDER ID NUMBER, which you may have received upon placing the order online.
We accept a variety of payments such as:
We accept cheque payment for verified corporate accounts. Contact us for more information : TALK TO US
The money would be refunded in the form of Al Masam credit and will be credited to your Al Masam balance. From your Al Masam balance, you can either easily make new purchases on almasam.ae or simply the credit balance can be returned in cash. For security purposes, a copy of your ID would be needed along with a receipt of the refunds made on the same.
Prices are subject to change without prior notice. Prices mentioned on the website for products & services are not fixed & may vary subject to availability of items and price fluctuations. Please submit us your inquiry cart & we will get back to you with variations if any.
Our strong delivery and distribution network is backed by an experienced & professional logistics team hence we possess the capacity to ship and deliver in the United Arab Emirates & all over the world.
Here is a simple TAT table with more details:
Delivery Destination |
Delivery Time |
Dubai |
Within 48 working hours |
All other emirates in the U.A.E |
Within 1-3 working days from the date of order confirmation |
MENA region/ Rest of the world |
The delivery lead time will be dependent on several factors. |
Yes we do
No, as of now there is no provision for the same.
Yes! You can easily add a comment about your preferred day and time in the comments box of the checkout page. Accordingly your order will be processed & delivered.
Yes, you will need to be home when the delivery happens.
As a limited time offer the minimum order for free delivery is AED 150/- only.
Yes! This can be done by choosing the option “Click & Collect” on the checkout page. You will also receive an email notification or phone call as soon as your order is ready for collection.
Here’s a short version of our returns policy:
In case you have any further queries, please reach out to our Customer Service Team ((+971)-4-2142800) or through the Contact Us page to place a concern. Your concerns are handled on a case by case basis.
There are a few certain scenarios where it is difficult for us to process your returns request:
In case you have any further queries, please reach out to our Customer Service Team ((+971)-4-2142800) or through the Contact Us page to place a concern. Your concerns are handled on a case by case basis.
‘Retail Packaging’ means brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
Change of Mind or Buyer's Mistake.
If you change your mind before receiving your item, just email us on customercare@almasam.ae to cancel your order and we will process the refund along with any shipping fees applied, provided it is not a customized or personalized item, the item is not on the Non-Returnables list, the item is not out of our clearance range of products, the items are with original ‘Retail Packaging’, meaning never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
In cases where you change your mind about a purchase after receiving the item or select an incorrect size or product, our policy allows for a partial refund. We will deduct a 15% administrative fee from the original product’s value.
Return Methods
You can return your eligible item through one of the following methods:
In-Store Return: Visit any Al Masam Stationery retail store and present your receipt or order confirmation. Our staff will conduct a quality check upon receiving the item. After a successful check, a partial refund will be initiated (minus the 15% administrative fee) within 2 business days.
Scheduled Pickup: We can arrange a pickup of the item from your location. A quality check will be conducted upon receiving the item. Following a successful check, a partial refund will be initiated (minus the 15% administrative fee and a AED 50 logistics charge) within 2 business days. If any additional charges apply beyond your original order value, we will send you a secure payment link for settlement prior to the scheduled pickup.
Please Note:
Shipping costs for returns are non-refundable unless the return is due to an error on our part.
We reserve the right to reject any return that does not comply with our return policy.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will replace it with the correct item within 2-3 working days free of cost.
Yes, Al Masam offers replacement or exchange of an item provided it is not in Non-Returnables list of items, provided a written request is made within 2 working days from date of purchase & conditions of returns are met as explained above. Once a return & exchange has been accepted by Al Masam basis conditions of acceptance mentioned in our FAQ's, then you may visit our Retail Showroom / Warehouse and hand over the item to be returned to one of our customer service representatives against the original invoice of purchase.
We're sorry for the inconvenience caused. You could return your ordered item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund or replacement depending on the product under discussion.
Typically, Al Masam representatives will contact you within 3-5 days from the day you requested a return in writing. Once a return has been accepted by Al Masam basis conditions of acceptance mentioned in our FAQ's, then you may visit our Retail Showroom / Warehouse and hand over the item to be returned to one of our customer service representatives against the original invoice of purchase.
There may be situations in which you were not able to return items within the 2 days, in such cases please contact our Customer Service Team ((+971)-4-2142800) or through the Contact Us page to place a concern. Your concerns are handled on a case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team ((+971)-4-2142800).
You can return an item for free within 2 days from delivery date, where by almasam.ae does not cover refund of shipping charges if any.
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This website is operated by AL MASAM STATIONERY L.L.C. Throughout the site, the terms “we”, “us” and “our” refer to AL MASAM STATIONERY L.L.C. AL MASAM STATIONERY L.L.C offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy within the FAQ section.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall AL MASAM STATIONERY L.L.C, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless AL MASAM STATIONERY L.L.C and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lahej Khalifa Al Basti Building, Shop# 1 & 2 Zaabeel Street, near Karama GPO, Dubai, DU, 55722, United Arab Emirates.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at sales@almasam.ae.